Returns and Refunds Policy

Due to the perishable nature of our artisanal treats, we cannot accept returns for change of mind; however, we are committed to ensuring your sweet experience is perfect. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to arrange a replacement or store credit.

Return Process

• 1.
  Report the Issue

  Email our support team within 24 hours of receiving your order, including your order number and clear photos of the products and packaging.

• 2.
  Quality Assessment

  Our bakery team will review your claim to determine if the damage occurred during transit or if there was a production error.

• 3.
  Resolution Selection

  Once approved, you can choose between a fresh replacement shipment sent via express post or a full store credit for your next purchase.

• 4.
  Final Processing

  Replacements are prioritized in our baking schedule, and store credits are issued immediately via email once the resolution is confirmed.